To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How do I contact RRID in case of an emergency?
In the case of a WATER RELATED EMERGENCY call 250-309-2727
If you can't get ahold of someone, then call the trustees listed here
What chemicals does our water system add to the water?
Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
