Effective Immediately: Water Quality Advisory.
Residents serviced by the RRID water system is under a Water Quality Advisory.
During a Water Quality Advisory, Interior Health and RRID recommend that children, the elderly, people with weakened immune systems, and anyone seeking additional protection drink boiled water, bring to a rolling boil for at least one minute, or a safe alternative such as bottled water.
For at-risk populations, water used for washing fruits or vegetables, making ice or brushing teeth should be boiled for one minute and then refrigerated in a clean, covered container.
**Public Update – Seasonal Water Quality**
Dear RRID residents,
As we enter the spring season, we want to remind everyone that this is one of the two times each year (late autumn and spring) when our Norns Creek source water is naturally prone to reduced raw water quality. Mild weather and rainfall higher in the watershed mobilize organic material left over from snowmelt and the changing seasons, causing temporary increasing color, turbidity, and dissolved natural organic matter in the raw water entering the treatment plant.
These seasonal conditions challenge our UV disinfection system, which relies on clearer water to be fully effective. Please be assured that the water treatment plant is currently providing full conventional treatment plus UV disinfection and the treated water continues to meet all health-related drinking water standards.
This is simply our routine seasonal reminder to say “it’s that time again.” We will continue to monitor conditions closely and will notify you immediately if additional steps (such as a quality advisory) ever become necessary.
Thank you for your understanding; these brief, predictable challenges are a normal part of protecting public health within a dynamic mountain watershed.
RRID Administration.
March 20, 2026
Stage 1 Water Restrictions Now in Effect - June 27, 2025
as of today, the RRID is lifting the current Stage 2 Watering Restriction and will revert back to our seasonal Stage 1 Restriction. This reversion to Stage 1 is not permanent and is subject to change, depending on system demand and filter performance.
During July and August, staff will be conducting sprinkler audits. If an address is found to be in gross violation of the Restrictions, they may face emergency action by RRID staff, such as immediate restriction or closure of their service valve.
The RRID is actively pursuing measures to increase supply of available potable water for residents, and asks for cooperation as we update aging infrastructure to this end.
• odd numbered addresses: all outdoor water use on odd numbered days only from
6 am - 9 am and 7 pm - 10 pm.
• even numbered addresses: all outdoor water use on even numbered days only from
6 am – 9 am and 7 pm – 10 pm.
• one sprinkler for the first acre or portion thereof.
• an additional sprinkler for each additional acre as per the RRID assessment for a maximum of three sprinklers
on at one time.
Stage 2 Water Restrictions Now in Effect - June 09, 2025
The water treatment plant is not able to keep up with water demand. Water demand is due to residential use and leaks in the distribution system. We have no other option than to elevate water use restrictions to Stage 2 as of today.
All Water Restrictions found by clicking here
Stage 2 Specific Restrictions are as followed:
• lawn sprinkling prohibited. Absolutely no lawn sprinkling allowed.
• watering of gardens (vegetable & flower) only, no other outdoor water use permitted.
• watering of gardens allowed by sprinkler from 6 am – 9 am on your day only.
• one sprinkler per property only.
What you can do to help:
Other than reducing use at this time, residents ought to be on the lookout for a leak in the distribution system piping. This can be identified by low water pressure at home, spongy waterlogged ground, or unusually green grass.
Water Quality Advisory Issued:
March 14, 2025: The RRID is required to treat source water from Norns Creek according to the provincial 4-3-2-1 Objectives for drinking water. Maintaining a minimum UV dose is part of this requirement and one which the RRID takes seriously. However during mild conditions in our watershed, which periodically occur in the winter and spring, our source water quality becomes more challenging to treat as melting snow and/or heavy rain carry natural organic matter into the creek. Even though the water is still filtered to 0.03 microns, a non-filterable (dissolved) component in the water inhibits the UV transmittance through the water. This means that although we may still be operating the UV reactors, the UV dose falls below the regulated minimum criteria, and a Water Quality Advisory must be issued to protect the immunocompromised. This condition is usually short lived, as once the period of snow-melt or heavy rain subsides, the source water quality improves and the UV reactors are able to meet their dosage setpoints. During such periods, residents may sometimes notice a change in the water such as an amber colour. This represents the dissolved natural organic matter which has found its way into the creek and is not removable by our water treatment plant.
For slightly more information please go to our Recent News Section
We appreciate your patience as we work through these technical challenges.
Contact Information:
For emergencies: Call 250-309-2727
For non-emergencies: Email us at [email protected] or use the “Contact Us” button on our website: https://robsonraspberry.myruralwater.com/contact-us
Thank you,
Robson Raspberry Improvement District
